Security

Our Security Commitment

At Mailreplai, security is fundamental to our service. We understand that you trust us with sensitive email communications, and we take that responsibility seriously. This page outlines our comprehensive security measures and practices.

Data Encryption

We use industry standard encryption to protect your data at every stage:

• In Transit: All data transmitted between your device and our servers is encrypted using TLS 1.3
• At Rest: Your data is encrypted using AES 256 bit encryption when stored
• End to End: Email content is encrypted throughout the entire processing pipeline

Infrastructure Security

Our infrastructure is designed with security as a priority:

• Hosted on enterprise grade cloud infrastructure with SOC 2 compliance
• Regular security audits and penetration testing
• Web Application Firewall (WAF) protection
• DDoS mitigation and protection
• Isolated processing environments for each customer
• Regular security patches and updates

Access Controls

We implement strict access controls to protect your data:

• Multi factor authentication (MFA) for all employee accounts
• Role based access control (RBAC) with principle of least privilege
• Regular access reviews and audits
• Comprehensive logging and monitoring of all access
• Background checks for all employees with data access

Data Privacy

Your privacy is paramount:

• We never read or analyze your emails for advertising purposes
• Your data is never shared with third parties without explicit consent
• AI models are trained only on anonymized, aggregated data
• You maintain full ownership of your data
• Data deletion upon request with certified destruction

Compliance

We maintain compliance with major data protection regulations:

• GDPR (General Data Protection Regulation) compliant
• CCPA (California Consumer Privacy Act) compliant
• SOC 2 Type II certified
• ISO 27001 certification in progress
• Regular third party security assessments

Incident Response

We have a comprehensive incident response plan:

• 24/7 security monitoring and alerting
• Dedicated incident response team
• Defined escalation procedures
• Commitment to notify affected users within 72 hours
• Post incident reviews and improvements

Security Best Practices for Users

We recommend users follow these security practices:

• Use a strong, unique password for your Mailreplai account
• Enable two factor authentication when available
• Keep your Outlook client updated
• Be cautious of phishing attempts
• Report any suspicious activity immediately

Vulnerability Disclosure

We welcome responsible disclosure of security vulnerabilities. If you discover a potential security issue, please report it to support@mailreplai.com

We commit to acknowledging receipt within 24 hours and providing regular updates on our investigation and remediation efforts.

Questions?

If you have any questions about our security practices, please contact us at support@mailreplai.com